Cells
Grievance & Redressal
Grievance & Redressal
MIETW is committed to creating a transparent, fair, and responsive academic environment. The Grievance and Redressal Committee provides a formal, accessible mechanism for students, faculty, and staff to raise concerns, seek resolutions, and ensure that their rights and interests are upheld.
Scope of Grievances
The committee addresses grievances related to:
- Academic matters — evaluation, marks, attendance, examination procedures
- Administrative issues — fee disputes, documentation, certificates
- Infrastructure and facilities — classroom, laboratory, hostel, transport concerns
- Faculty or staff conduct (non-POSH; POSH matters handled by the Women Protection Cell)
- Discrimination or unfair treatment on any grounds
- Any other matter affecting student or staff welfare
Grievance Submission Process
- Informal Resolution: Students are first encouraged to approach the concerned faculty member, class advisor, or HOD to resolve the issue informally.
- Formal Complaint: If unresolved, submit a written grievance to the Grievance Committee via the complaint box placed at the administrative office or directly to the Principal's Office.
- Online Submission: Grievances may also be submitted by email to megha.inst@meghaengg.ac.in with the subject line "Grievance — [Nature of Issue]".
- Acknowledgement: The committee acknowledges the grievance within 5 working days.
- Inquiry & Resolution: The committee investigates and provides a resolution within 30 working days.
- Appeal: If dissatisfied with the outcome, the complainant may appeal to the Principal, and thereafter to the university or regulatory authority.
Principles of Redressal
- All grievances are treated with strict confidentiality
- No student or staff member shall face victimisation for raising a genuine grievance
- Every complaint is addressed fairly, impartially, and within the stipulated timeframe
- Anonymous complaints may be reviewed at the committee's discretion
Contact
Phone: +91 7815910875 / +91 9246805889
Email: megha.inst@meghaengg.ac.in
Complaint Box: Administrative Office, Ground Floor, MIETW Main Building